ADVAN warrants to the first Buyer (Buyer) that the product purchased when shipped in its original container will conform to ADVAN specifications, and to any ADVAN approved specifications furnished to ADVAN by the Buyer, and will be free of defects in materials and workmanship. ADVAN warrants that the product purchased is manufactured from new components which meet ADVAN standards, quality and specifications.

Subject to the conditions and limitations set forth below, ADVAN will, at its option, either repair any component of its products that prove defective by reason of improper workmanship or materials or ADVAN has the exclusive right to replace with refurbished units or with an equivalent product.  ADVAN warrants that the components used for repair, refurbished units or equivalent product will meet ADVAN standards, quality and specifications.

Commencement and Duration of Warranty:

The product purchased will be warranted for a period of eighteen (18) months (excluding the LCD panel, touch screen, and the protection filter) from the date of shipment.

LCD panels and touch screens are warranted for a period of twelve (12) months from the date of shipment.

Protection filters are not warranted as damage to the protection filter is considered to be normal wear and tear and can be replaced at Buyer’s cost.

Components used for repair, refurbished units or equivalent product will be warranted for a period of twelve (12) months from the date of repair.

Limitation of Warranty

This limited warranty does not cover any damage to this product or other non-ADVAN products that results from any of the following: improper installation or operation; accident; abuse; misuse; natural disaster; war; insufficient or excessive electrical supply; abnormal mechanical or environmental conditions; any unauthorized disassembly, repair or modification; normal wear and tear;  tampering by anyone other than an ADVAN engineer or an ADVAN Authorized Service Center (ASC); the use of supplies, consumable items and conditions beyond the control of ADVAN, such as common carrier provided equipment and/or facilities; operation of ADVAN product in excess of the specifications.  This limited warranty also does not apply to any product that has not been handled or packaged correctly, that has been sold as second-hand or has been resold contrary to the US export regulations, on which the original identification information (i.e. serial number, rating and/or warranty label) has been altered, obliterated or removed.

Return Material Authorization (RMA) Procedure

All claims must be submitted through the ADVAN website, whether in warranty or out, first Buyer, distributor or OEM. End Users who have purchased through a distributor or OEM, please contact the distributor or OEM.

http://www.advancorprma.com

Follow the instructions to receive an RMA number, shipping instructions and a shipping label to be placed on the outside of the shipping container.  A serial number and a detailed reason for return are required.

In-transit damage is not covered by warranty. ADVAN will only pay for the return shipment by surface transportation.

Returns without an RMA number will not be accepted.

For product support, please e-mail details of your inquiry including product model:
service@advancorp.com

In Warranty

ADVAN or its ASC will repair or replace if defective in material or workmanship without cost, for a period of eighteen (18) months, (LCD panels and touch screens for a period of twelve (12) months) after the date of shipment.

Buyer must notify ADVAN or its ASC of the defect before expiration of the warranty period, and request an RMA number.  If the configuration has been modified in any manner, the product must be returned to its original configuration before any warranty service will be performed by ADVAN or its ASC. No goods are to be returned to ADVAN or its ASC without prior authorization. Buyer will be responsible for packaging (preferably original container) and shipping the defective goods to ADVAN or its ASC, shipping charges prepaid.

ADVAN or its ASC will return the in warranty product, at no cost to the buyer.

Out-of-Warranty

ADVAN or its ASC will repair or replace if defective in material or workmanship with fee, any product which the warranty period has expired (out-of-warranty).

Buyer must notify ADVAN or its ASC of the defect and request an RMA number.  If the configuration has been modified in any manner, the product must be returned to its original configuration before any service will be performed by ADVAN or its ASC. No goods are to be returned to ADVAN or its ASC without prior authorization. Buyer will be responsible for packaging (preferably original container) and shipping the defective goods to ADVAN or its ASC, shipping charges prepaid.

ADVAN or its ASC will return the in warranty product, at cost to the buyer.

Product End of Life (EOL)

In the event of an RMA of an EOL product(s), ADVAN will hold or store major components of its products for a period of five (5) years, after the EOL of its products.  ADVAN shall continue to perform the service of its products as long as ADVAN holds or stores said components of the products, with reasonable charge.

The forgoing Warranty and Out-of-Warranty terms apply.