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 Product
Support |
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Home > Product
Support > Warranty
Repair Service |
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Warranty Repair Service |
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ADVAN
will pay shipping charges to return units to customers
and will match with equal or compatible shipping method
and transit time for products under warranty. For non-warranty
repairs service, please call 1-888-786-1688 Monday
thru Friday 9:00am to 5:00pm PST.
To
obtain repair services for products under warranty, please fill
out an
RMA (Return Material Authorization) Form:
and
provide the following REQUIRED information:
| 1. |
A copy of
the orginal invoice for unit(s) to be repaired
or replaced |
| 2. |
Company Name
(if applicable) |
| 3. |
User Name |
| 4. |
Mailing Address |
| 5. |
Detailed description
of problem |
| 6. |
Serial Number
and Manufacturing Date |
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RMA Number will NOT be
issued WITHOUT Serial Number
Please attach the RMA label outside of each return packages. The returned
merchandise without a valid RMA Number will be rejected or return as is
by ADVAN. |
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